When we travel, now, the first thing we expect from a hotel or vacation rental is an excellent Internet connection.
I just had an experience in Germany with an erratic, extremely slow connection. All of a sudden, Kaputt! No mail, no Facebook, no Google+, no Twitter, no Foursquare, no Dropbox. Goodbye cloud!
Then iTunes asks for a new iPhone software version update. “Would you like to download it and update your iPhone now?” Are you crazy?! 19 hours… At home, it took 7 minutes…
- Use the smartphone and your 3G connection instead? In a foreign country, don’t even think about it. It would cost you a fortune… And remember: for European phone operators, there is no such a thing as Europe : they only know European "foreign" nations.
- Talk to a manager in the hotel? Good luck, they do not understand anything about Wi-fi, connections... For them it is secondary. It is not in their training, not in the list of urgent priorities: they care about your minibar, but Internet, they have no idea!
No Internet connection? I want to go home. For travelers, Internet is now taken for granted. They all want their Web connection.
Hotels and rentals have to reconsider their priorities. Wi-Fi should not only be free: it should work.